Product recalls

Occasionally disaster can strike and companies need to get hold of customers to replace products or retrieve information that is faulty or incorrect. As well as the management time to check and double check that such drastic action is necessary, it can then absorb so many more people in the business. It takes them away from proper income generating activity and customer service.

Tehvolution can help here by taking the workload away from the office and dealing with it in a focussed manner. An added benefit is that it "isolates" the problem and reduces the chance of people in-house "gossiping" about it or trying to protect themselves or their friends from any possible investigation.

We can work on clients' in-house systems if access is granted, or from spreadsheets and databases. Whichever way clients are kept up to date on a daily basis with reports stating who has been called, comments made and actions taken.